Account freezed - PS doesnt respond to mails anymore
Posted by Horkitorki14
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Horkitorki14
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Account freezed - PS doesnt respond to mails anymore
Hi, a month ago my friends account got freezed. PS argued that there is evidence that other people would use this account too - which is not true, anyways - he responded to all the questions that were asked and provided proofs etc.
Since then he hasnt heard anything anymore, they just said "we will inform you asap" - he wrote like 7 mails since then asking whats going on but PS doesnt respond him - since a month!!! He has also a good amount of money on the account - he s really desperate and doesnt know what to do anymore thats why i do this post - maybe someone of you guys know what to do now? is there any helpline or something? Because mailing doesnt seem to work with these guys...
Thanks for any tips.
Cheers
Loading 4 Comments...
Depending where you live, follow the normal steps, file a complaint with the regulator and paperwork like this. Or tell stars that you are planning on doing this if they don't respond within 48 hours. Things like this, paperwork zzz, glgl
I have a similar experience at the moment. Out of nowhere my account has been 'temporarily restricted pending a routine security investigation'. Also received an email with request to send some ID documents for verification. Send them immediately.
It's been 8 days now and no information or reaction whatsoever from Stars. No reply to multiple emails. My account is still locked. I also have no idea what could have alarmed them in the first place.
I have this account for almost 15 years I think, probably paid around 100k in rake total and never had any problems whatsoever! This is getting extremely frustrating! Especially since I have planned to play a lot of SCOOP events, which is starting in 3 days.
Pokerstars support always used to be so good, so sad to see how they are treating their longtime customers now..
Wow, a minute after my above post I received a an email from Stars that they reinstated my account. No further information on what the reason of the restriction was.
lucky youuu!
I still havent heard anything from them :(
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