Last week I was playing a final table on iPoker. I was the massive chip leader with 77BB and many short stacks were left. After a few hands, I got disconnected from the software, and could never reconnect for the whole duration of the tournament. I tried to reinstall the latest version of the software, I tried to log in from a different computer and to restart everything to no avail.

Then I called support. After 2 hours of them trying to help me, I could still not log in. They would send me a new password to my email, but the software would not allow a password change, preventing me from going back to my tournament. They told me that there was nothing else they could do by now, and that they would contact me later to talk about compensation.

A few days later I got an email, saying that since I won more money than the buy in of the tournament, so I was not going to get a refund.

A REFUND.

I was unable to play out a final table because of a technical problem on their part, which costed me about 1000$ in EV. I can't find any specifics on this subject on their T&Cs.

What do you guys think the poker room should be obliged to compensate me with? Is this entirely dependent on their T&Cs? I pay money for them to offer a service, which they obviously didn't.

Thanks.