email support, they wil do it for ya 

support@runitonce.com

ps/ no other way around it, maybe apple issue, i had same :-) so its actually what u need to do, not suggestion

y, I'm a apple user :)

Ty 

Aleksandra is correct.  There are a number of problems that could be the cause of this. I've sent you an email from the support account to get this fixed for you.

Done... The problem is Safari.