Just got a wtf email from pokerstars
Posted by patpatimagatt
Posted by
patpatimagatt
posted in
Gen. Poker
Just got a wtf email from pokerstars
Moved back to Stars this week to grind plo zoom, played like 35k hands this week after hardly playing at all then randomly got the email below this morning.
Hello William,
Based on a routine review of your PokerStars account which indicated unusual play patterns, we have started a more detailed review of your account and play. At this point we must ask that you provide us with some information that will help us to resolve this issue.
Please explain in detail, any relationship you have with the following player/s :
'tinchoarce'
Next, please review the hands copied below and explain your strategy and thinking during the play of the hands.
The account privileges of your PokerStars account and any Full Tilt account that you may have, have been suspended pending the outcome of our review. Playing on PokerStars and/or Full Tilt during this time will cause any such account to be closed and the funds therein confiscated. Please respond fully and completely within 48 hours. Your cooperation will help to bring the matter to a close promptly.
Regards,
Dave
PokerStars Game Integrity Team
PokerStars Zoom Hand #139011870798: Omaha Pot Limit ($1/$2) - 2015/08/05 23:10:19 ET
Table 'Diotima' 6-max Seat #1 is the button
Seat 1: kandre-25 ($226.28 in chips)
Seat 2: fsv11 ($364.54 in chips)
Seat 3: tinchoarce ($200 in chips)
Seat 4: DeFrag3 ($212.11 in chips)
Seat 5: beepokerking ($544.67 in chips)
Seat 6: darong1981 ($213.16 in chips)
fsv11: posts small blind $1
tinchoarce: posts big blind $2
23:10:19 * HOLE CARDS
23:10:19 Dealt to kandre-25
23:10:19 Dealt to fsv11
23:10:19 Dealt to tinchoarce
23:10:19 Dealt to DeFrag3
23:10:19 Dealt to beepokerking [6d Kc Qs Qc]
23:10:19 Dealt to darong1981
23:10:23 DeFrag3: raises $5 to $7
23:10:25 beepokerking: folds
23:10:25 darong1981: folds
23:10:25 kandre-25: folds
23:10:26 fsv11: calls $6
23:10:33 tinchoarce: calls $5
23:10:33 Moving Bets to Pot
23:10:33 FLOP [9d 9s 3d]
23:10:36 fsv11: checks
23:10:43 tinchoarce: checks
23:10:46 DeFrag3: checks
23:10:46 TURN [9d 9s 3d] [Ad]
23:10:48 fsv11: checks
23:10:56 tinchoarce: checks
23:11:00 DeFrag3: bets $12
23:11:01 fsv11: folds
23:11:08 tinchoarce: calls $12
23:11:08 Moving Bets to Pot
23:11:08 RIVER [9d 9s 3d Ad] [4d]
23:11:15 tinchoarce: checks
23:11:21 DeFrag3: bets $34.38
23:11:27 tinchoarce: calls $34.38
23:11:27 Moving Bets to Pot
23:11:28 SHOW DOWN
23:11:28 DeFrag3: shows [9c 9h 3h Ac] (four of a kind, Nines)
23:11:28 tinchoarce: mucks hand
23:11:29 DeFrag3 collected $110.96 from pot
SUMMARY *
Total pot $113.76 | Rake $2.80
Board [9d 9s 3d Ad 4d]
Seat 1: kandre-25 (button) folded before Flop (didn't bet)
Seat 2: fsv11 (small blind) folded on the Turn
Seat 3: tinchoarce (big blind) mucked [2h As Kd Kh]
Seat 4: DeFrag3 showed [9c 9h 3h Ac] and won ($110.96) with four of a kind, Nines
Seat 5: beepokerking folded before Flop (didn't bet)
Seat 6: darong1981 folded before Flop (didn't bet)
PokerStars Zoom Hand #139051708406: Omaha Pot Limit ($1/$2) - 2015/08/06 21:17:27 ET
Table 'Diotima' 6-max Seat #1 is the button
Seat 1: beepokerking ($742.02 in chips)
Seat 2: rkruok ($235.50 in chips)
Seat 3: tinchoarce ($200 in chips)
Seat 4: deather ($457.93 in chips)
Seat 5: mofasa86 ($253.52 in chips)
Seat 6: simona75 ($200 in chips)
rkruok: posts small blind $1
tinchoarce: posts big blind $2
21:17:27 * HOLE CARDS
21:17:27 Dealt to beepokerking [Qs 6s Ad Ac]
21:17:27 Dealt to rkruok
21:17:27 Dealt to tinchoarce
21:17:27 Dealt to deather
21:17:27 Dealt to mofasa86
21:17:27 Dealt to simona75
21:17:34 deather: folds
21:17:34 mofasa86: folds
21:17:35 simona75: folds
21:17:38 beepokerking: raises $4 to $6
21:17:40 rkruok: folds
21:17:47 tinchoarce: calls $4
21:17:47 Moving Bets to Pot
21:17:47 FLOP [Kc 5h As]
21:17:54 tinchoarce: checks
21:17:57 beepokerking: bets $9.68
21:18:03 tinchoarce: calls $9.68
21:18:03 Moving Bets to Pot
21:18:03 TURN [Kc 5h As] [Kh]
21:18:10 tinchoarce: checks
21:18:14 beepokerking: bets $26
21:18:20 tinchoarce: calls $26
21:18:20 Moving Bets to Pot
21:18:20 RIVER [Kc 5h As Kh] [Kd]
21:18:27 tinchoarce: checks
21:18:30 beepokerking: checks
21:18:31 SHOW DOWN
21:18:31 tinchoarce: shows [4c 8s Tc Ks] (four of a kind, Kings)
21:18:31 beepokerking: mucks hand
21:18:32 tinchoarce collected $81.56 from pot
SUMMARY *
Total pot $84.36 | Rake $2.80
Board [Kc 5h As Kh Kd]
Seat 1: beepokerking (button) mucked [Qs 6s Ad Ac]
Seat 2: rkruok (small blind) folded before Flop
Seat 3: tinchoarce (big blind) showed [4c 8s Tc Ks] and won ($81.56) with four of a kind, Kings
Seat 4: deather folded before Flop (didn't bet)
Seat 5: mofasa86 folded before Flop (didn't bet)
Seat 6: simona75 folded before Flop (didn't bet)
Firstly I have no idea what the hell they are talking about, I have absolutely no relationship with that screen name. Secondly, could they be any more presumptious, rude and generally threatening before they've even contacted me for clarification. Thirdly, has this happened to anyone else before? Looking at those hands they sent me I have no idea why they would think anything untoward was happening, can anyone?
I mean the first hand I folded bad queens pre, maybe its a bad fold im still learning plo but a small mistake maybe.
Then the second hand I was very sure my opponent had quads so checked back and I was correct.
Are Stars really suspending accounts based on how fishy you play hands these days or is this some huge misunderstanding?
Loading 32 Comments...
Since the second pot is heads up I wonder what difference it could possibly make....
Typical of PS, they blatantly ignore the outright collusion by the Russians/Ukrainians in Stud games and come up with this...and yeah their Customer Service team could do with some work...
GL
You played both hands the same way I would.
Bizarre to be emailed about these HHs, but I'm sure if you respond they'll get it cleared up quickly.
Agree here. First hand is a trashy hand, a clear fold vs an UTG 3.5x open; also it is unclear what folding UTG+1 has to do with tinchoarce, who is in the BB.
Second hand seems very tough to be ahead when called if you fire the K river. Not only would he need to have an equal amount of Ax or pair hands relative to Kx hands, he would also need to be calling all of them after you bet flop and turn quite large.
My guess is that some clueless donk, which may or not be tinchoarce himself, got angry that you checked back with AA and emailed stars support claiming collusion/hacking.
If you don't know tinchoarce, I would email stars that you don't know him. And the hands were played like they should. Quoting Galfond or me would be fun, but wouldn't explain your own strategy and thinking.
Thanks for writing about this Phil and GT.
Forget about Stars CS, I'd be jumping for joy knowing Phil Galfond would've played the hands I did the same way.
See you at the nosebleeds soon, patpatimagatt.
although these hands are not suspicious at all, given the recent discovery of the massive bot ring at these stakes I'm pleased it appears stars is making more of an effort in game security.
I would say however, it is most likely in this case that some fish you busted reported you and the other guy for colluding, probably out of spite, or more likely, stupidity.
looking at the first hand again.. wtf are they saying? you dont even hold any relevant blockers lol
hanks, do you have a link to the bot discussion?
http://forumserver.twoplustwo.com/153/high-stakes-pl-omaha/massive-bot-ring-pokerstars-party-how-spot-them-1537778/
long story short there was a (primarily) russian ring from 200-1k plo - about 5-8 accounts are now banned.
I agree with what Game Theory said; tinchoarce is just mad he got soul read/owned..
Next time you see him at the tables, smear it in face for being a cry baby lol
You are a fish.
lol
lol
Well this was my reply to them
Hello
I'm sorry but I have no idea what you're talking about, is this email a mistake? I don't know who tinchoarce is and certainly have no relationship with him. In the first hand you sent I fold KQQ6 preflop, so am not in the hand, maybe this is a mistake but I've been playing plo for a week, sorry.
In the second hand I have three aces on the flop, I bet he calls, I turn the nut full house and am 95% sure he has a king because of card removal so when a king comes on the river he is either folding or has quads so I check back, a good play I believe.
So you can you please explain to me what this is about and how you can justify suspending my account and money based on two completely Indiscriminate hands? I've played at pokerstars on and off for over 8 years, and have never done anything untoward, have always provided identification when you've asked etc I found this quite shocking honestly
William
Will see what they say but either way I've lost a good Friday night grind which is always easy money and wanted to cash out 1k for my drunken Saturday night casino spew which is not possible. But yes, atleast they are doing something about the game integrity
Nice; you might also have asked for the full name of the person dealing with the account.....makes it easier to make a formal complaint if needed...
GL
I'm 95% positive that they won't give out that information. :/
Sorry to hear that your account got suspended, man. I would play the hands in the same way, and I'm sure you will get your account back in no time.
I laughed pretty hard at the hand #1. I mean, how are you even relevant in this hand?
Can't fold cowboys
It wasn't cowboys.
sorry, cowgirls.
So did I.. I dont play much PLO, but I really don't see the logics why that hand would have anything to do with collusion. The guy with the better hand (at least equity wise, I dont know much more than that) folded preflop, if you were colluding why would you do that? Seems more optimal to play multiway pots with each other and gang up vs villain etc ^^
Amazing. tinchoarce here, received same shit and i do not know who you are. Hope these things get cleared asap.
Hello Martin,
Based on a routine review of your PokerStars account which indicated unusual play patterns, we have started a more detailed review of your account and play. At this point we must ask that you provide us with some information that will help us to resolve this issue.
Please explain in detail, any relationship you have with the following player/s :
'beepokerking'
Next, please review the hands copied below and explain your strategy and thinking during the play of the hands.
The account privileges of your PokerStars account and any Full Tilt account that you may have, have been suspended pending the outcome of our review. Playing on PokerStars and/or Full Tilt during this time will cause any such account to be closed and the funds therein confiscated. Please respond fully and completely within 48 hours. Your cooperation will help to bring the matter to a close promptly.
Regards,
Dave
PokerStars Game Integrity Team
HHs nonsense as yours.
This is the email ive got sent. Of course this is a mistake and it will be clear in the following days. I truly think they are doing these because we are both playing from Argentina, and i am also new in plo200z. But what amuses me is that i used to be an intellipoker coach (til june 2015), they have plenty of hu videos from me :S. Weird stuff.
Like we've said, the hands are silly, but we should all be glad that they're over-investigating things like this rather than under-investigating.
The fact that you both were new to 200z (and OP went from not playing to playing 35k hands in a week) probably triggered something in their system. I'm not sure how their system for detecting unusual play works but I'd imagine it's something that's very difficult to do well without doing it manually.
Very annoying few days for both of you guys, but lets not bash Stars for being thorough and getting one wrong in the process.
Phil,
I don't think people would have an issue with PS being thorough it's the way they do it and tone that they use.
In the UK, where PS are based, there is the presumption of innocence.....PS seem to have forgotten this in this case - fine mistakes are made; the person who wrote the letter should be sending an apology for the tone used....(NOT for the content per se)..
Just got my account back, didn't get much more info, thanks for your comments
Btw tinchoarce should have a leading range on the AK5KK river. What a fish that he checks there with quads and reverse blockers to AA/55.
Which other hands in my range should i be leading there apart from quads? 55? QJThh? I couldnt find a good reason to lead there against an unknown guy as beepokerking (small sample). I guess you are saying me fish because of what ive answered to Krage but you should first realize that he made a retarded comment so i answered him in the same way. Would be glad with your explanation.
Krage was speculating that you cried and complained to PS after getting a checkback from AA. If his speculation was right, the follow up wasn't that retarded.
You should mostly be inclined to bluff with your worst showdown hands like QJT/234. After calling the turn you range will be very K heavy and your QJT/234 won't be able to call a bet, so your opponent is unlikely to valuebet light here. Your sizing should be small, since your opponent can still have AK type hands (his range is uncapped) and card removal effects are very strong.
Just had my account suspended myself but for completely different reasons. I've held the screen-name SatanIsLord8 on PS for the last 3 years and now they tell me that it causes 'genuine offense' to 'a large proportion of players'. They've been politer than the email OP received but i still feel a little aggrieved that they should suddenly take this position after so long.
aaaaaaaaaand....they reinstated me http://forumserver.twoplustwo.com/57/poker-legislation-ppa-discussion/pokerstars-account-suspended-1562862/
:)
I am sorry to hear that Pokerstars suspended your account, but this is great for the long term health of the game. It is good that the sites are a bit overcautious, rather than do nothing. This will prevent some future cheaters, and make it much tougher to collude in the games.
"Next, please review the hands copied below and explain your strategy and thinking during the play of the hands."
This is a great way to evaluate if a member has cheated, and a lot of information could be gained by knowing the suspect's thought process. None of the sites in New Jersey do this, and many player's will cheat while playing. Even though this might inconvenience some of the innocent players, actually it will catch colluders and prevent a ton of cheating.
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