Hello,

I'm sorry to hear you're having issues with the software and I apologize for the delay in reply.

Please close HM2 and Poker Stars then go to C:\Program Files\PokerStars (Program Files (x86) for the 64bit version) and right click the PokerStars.exe and choose “Properties”.

In the Compatibility Tab, select “Run this program as an Administrator”. If this option is greyed out it is because the UAC is disabled and you are already running as admin so there is no need to change anything.

Please repeat those steps for PokerStarsUpdate.exe in the same folder.

Please see this FAQ for further detailed instructions how to do these steps and make sure Holdem Manager has them done also - http://hm2faq.holdemmanager.com/questions/851/Run+.exe+Files+As+Administrator+%28Windows+Vista%7B47%7D7+%26+8%29

Note, if you are running Windows 8 compatibility tab is most likely not available for PokerStarsUpdate.exe so alternate steps are: right-click, "Troubleshoot compatibility", click "Troubleshoot program", choose 3rd option "The program requires additional permissions, click next, click "Test program" (PokerStars should run), click next, click "Yes, save these settings for this program".

Regards,

Fozzy71
Customer Support
Hold'em Manager