It is almost the 1 year anniversary of my account being freezed for investigation at 888 poker. Since then I have spent countless hours and a lot of energy talking to them and trying to find a solution. It was only one way dialogue because interested was only me.

Things got even worse - I got 2 permanent bans. One at the start of this year and next one month later.

Before this occasion I thought that if I do everything good and follow rules my money is safe. Now I understand how little power normal players have. I only played one month there and after ordering cash-out they froze me for additional verification which I think was impossible to finish. Sending them countless documents didn’t help but also brought a ban to me.

But it wasn't for too long since they gave me a second chance to fail again. Between you and me, the second ban was the most unfair thing I ever experienced online. They did it because I asked ‘what's wrong with the documents I sent’.

Want to try and ask for help. If anybody can help with this matter I will just give 1000$ to them.
For others - be aware and careful. Even if you don’t do anything illegal it doesn't mean you are safe. And of course don’t play 888, room had good reputation long time ago, now it is one of the worst in the market.