21k bad beat by Pokerstars. Help!

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21k bad beat by Pokerstars. Help!

Hi, anyone who reads this will probably think I'm crazy or lying. On February 12th I tried the wire transfer option in the Pokerstars client for the first time for a total of $21,343.81. Today is March 18th and the money has still not arrived. Pokerstars first sent me a MT103 form which I showed to my bank, but they were unable to find the funds. Since then I have been spamming Stars everyday and usually not getting a reply. Stars said they would try and recall the funds about 15 days ago; for some reason they have been unable to do that aswell. I have also sent them my bank statement which clearly shows the funds never arrived to my bank account, but I won't post that information here. Once again, I don't blame anyone reading this for thinking I'm making this all up, but if anyone has had a similar problem, or knows a solution, that'd be awesome. I'll post a few of the emails Stars sent me in the comments below.

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