videos won't play, cutoff within in a few seconds of starting

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Posted by posted in Run It Once Training

videos won't play, cutoff within in a few seconds of starting

Hi,

trying to play several different videos for the past 15 min and they all cut off a couple seconds into playing. i get no error message just an abrupt stop to the video. i'm trying to watch using google chrome but also opened up IE and there was an error message saying the video file was not supported.

i have an essential membership if that makes a difference.

thanks,

tg

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