Hello I am a guy from Norway in my late 30s I have been playing poker since 2005 of and on, been a member here since pretty much it started. I am a 25nl break even more or less player, who plays MTT`s for some variance from time to time.
I am literally crying cause I am so depressed and sad with the treatment I have received from pokerstars, security,suport and paymentservices dept.
I made it big in a 11USD tourney managed 3rd ;) My biggest win of the year, and decided I wanted to treat my son with this new xbox machine for his Birthday. I live in Norway, so the only methods available for me for withdrawal is muchbetter or bank transfers (minimum 550USD)
So Since I just had a good score I whitdrew 550USD for my economy that's a if not huge win a good win!
This was the 13th of September. They told me they sent my payment to the provider 17th of September. When no money arrived in September I got in touch and was asked to upload all transactions docs from my bank proving I had indeed not got my winnings, then I waited until the middle of October, and they told me to again upload a fresh batch of docs cause the payment provider needed this to find my transaction. I did follow all procedures. I waited until last weekend before contacting again, And was told they would email them and tell them to fix it marked urgent.
Today I got this email, I was so happy finally a response...

Hello Thomas,

Please note that the payment processor replied as follows:
"Unfortunately we do not have a way of providing any further payment confirmations. We have interrupted service with our payment provider for NOK".

Sorry we cannot be of more help in this situation.

Regards,

Diego R.
Anti-Fraud Team

I do not even know what this means, they stopped sending NOK I have been asking for a month to have it refunded credited back to my acc.
They cant just lose the money? Sorry we canot help you :(
I am so sad, I had promised my son he had his Birthday today, and I told him he would get an xbox as soon as dad just get his money from the bank, but he is a kid.. uff he was so disapointed :(
If anyone in here by chance have a good relation with anyone at Stars that could maybe have a little clout, I just been rollovered and most of the time I got no response whatsoever, My son and I would be truly truly gratefull for any help anyone could assist with.
I have all corespondance if needed.
Someone please help me
Thomas Sol